DX Utilities Ltd Privacy policy

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Last updated: 14 January 2026
DX Utilities Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or services.
1. Who We Are
Company name: DX Utilities Ltd
ICO Registration Number: ZC079457
Registered address:
10 Buckingham Street
Birmingham
B19 3HT
United Kingdom
Data Controller: DX Utilities Ltd
If you have any questions about this policy or how we handle your data, you can contact us at:
📧 Email: enquiries@dxutilities.co.uk (replace if different)
2. What Personal Data We Collect
We may collect and process the following information:
Personal Information
Full name
Business name
Email address
Phone number
Business address
Business & Utility Information
Energy usage details
Meter numbers (MPAN/MPRN)
Current supplier and contract details
Technical Information
IP address
Browser type and version
Device information
Cookies and usage data
3. How We Collect Your Data
We collect data when you:
Complete a form on our website
Request a quote or comparison
Contact us by phone, email or online chat
Use our website (via cookies and analytics tools)
4. How We Use Your Data
We use your personal data to:
Provide utility comparison and switching services
Contact you about quotes, contracts or enquiries
Liaise with suppliers on your behalf
Improve our website and services
Meet legal and regulatory obligations
We will only use your data where we have a lawful basis, including:
Your consent
Performance of a contract
Legal obligation
Legitimate business interests
5. Sharing Your Information
We may share your data with:
Energy, connectivity, insurance and finance suppliers
Industry partners involved in providing services
Regulatory bodies where legally required
We do not sell your personal data to third parties.
All third parties are required to handle your data securely and in line with UK GDPR.
6. Data Storage & Security
We take appropriate technical and organisational measures to protect your data, including:
Secure systems and access controls
Encryption where appropriate
Regular security reviews
Your data is only retained for as long as necessary to fulfil its purpose or meet legal requirements.
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, contact us at enquiries@dxutilities.co.uk.
8. Cookies
Our website uses cookies to:
Improve user experience
Analyse website traffic
Understand how visitors use our site
You can control cookies through your browser settings.
9. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
🌐 https://www.ico.org.uk
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.